Answers to common questions, and how to reach us.
Write to us: support@omnisoftsolution.com
Tell us your phone model and what you were doing when the problem happened. A screenshot helps.
Open the App Pause tab and tap Turn off App Pause. Your chosen app opens normally again. Everything else in SutraDay keeps working.
iPhoneApp Pause uses Apple's Screen Time permission. The app you choose stays private to iOS: SutraDay never receives a list of your apps.
AndroidApp Pause uses three things: Usage Access, to notice when your chosen app opens; appear on top, to show the pause over it; and a small ongoing notification, so Android keeps it running. The app picker reads your installed apps only to show you the list. Only the app you choose is saved, and none of it leaves your phone.
App Pause is self-applied. SutraDay cannot be used to watch or restrict anyone else's phone.
iPhoneYes, if you signed in. In SutraDay's Settings, sign in with Apple or Google; your practice is backed up in encrypted form that we cannot read. On the new iPhone, sign in with the same account. If it is signed into the same Apple Account, your garden usually restores on its own; otherwise SutraDay asks for the recovery code it showed you when you first signed in. Keep that code somewhere safe: we do not have a copy, and without it we cannot open your backup.
AndroidSutraDay on Android keeps everything on the phone, with no account or backup, so the garden stays on the old phone.
iPhoneIn SutraDay, open Settings → Progress & account and tap Delete account. Your account, encrypted backup and practice totals are deleted. If you no longer have the app, see how to request deletion by email.
AndroidThere is no account to delete. Uninstalling SutraDay removes everything it stored.
Thank you. We take the texts seriously. Email us the text's name, the line, and what it should say (a source helps), and we will check it and correct it.
No. SutraDay is a contemplative practice app, not medical or mental-health treatment. If you are struggling, please reach out to a professional or a local helpline.